The smartphone and vehicle need to be connected to a cellular network with good wireless signal strength in order to use Kia Connect†1. If these conditions are not met, remote commands may not execute or may take longer to execute. It will also affect voice commands

To use Remote Start or Remote Start with Climate Control feature, all doors, hood and trunk/liftgate must be closed and locked

Activate Remote Start or Remote Start with Climate Control feature before getting into the vehicle, which will allow vehicle interior to reach a desired temperature. If the driver does not enter the vehicle within 10 minutes, the Remote Start will turn off the engine

The quickest way to obtain accurate vehicle status through the app is by pressing the refresh button on the app or refreshing the web page when using the customer web portal

The Kia Connect app will stay connected to the vehicle, as long as the vehicle has been started within seven days. To reconnect the Kia Connect app, restart the vehicle