The smartphone and vehicle need to be connected to a cellular network with a good wireless signal strength in order to use Kia Connect. If these conditions are not met, voice commands may fail or will take a long time to execute 

To use Remote Start or Remote Start with Climate Control feature, all doors, hood and trunk/liftgate must be closed and locked 

Activate Remote Start or Remote Start with Climate Control feature at least 10 minutes before getting into the vehicle, which will allow vehicle interior to reach a desired temperature. If the driver does not enter the vehicle within the 10 minutes, the Remote Start will turn off the engine 

The quickest way to obtain accurate vehicle status through the app is by pressing the refresh button on the app or refreshing the web page when using the customer web portal

In order to preserve the vehicle battery, Kia Connect will not turn on seven days after the last ignition was on. You will need to restart the vehicle with a key fob in order to use Kia Connect again